Refund policy

Refund Policy for Mobile Accessories

At our online store, we want you to love every phone case, charger, screen protector, or earbud you buy from us. We're based in the UK and follow all the standard consumer rights laws, like the Consumer Rights Act 2015 and Consumer Contracts Regulations, to make sure you're protected. Whether you're shopping for iPhone accessories or Samsung chargers, we've got a straightforward policy that's fair and easy to understand. We know UK shoppers often look up things like "how to return mobile accessories online" or ask voice assistants "what's the refund policy for phone cases in the UK," so we've made this page clear and helpful to answer those questions right away.

Can I Return Items If I Change My Mind?

Yes, absolutely. If you've bought something and it's just not quite right—maybe the colour doesn't match your phone or you found a better deal—we get it. Under UK distance selling rules for online purchases, you have a legal 14-day cooling-off period starting from the day after you receive your order. But to make things even better for you, we extend this to 30 days for all our mobile accessories. This matches what many big UK retailers like Amazon do, giving you plenty of time to decide.

Just make sure the item is unused, in its original packaging, and with all tags or seals intact. We can't accept returns if you've opened or used the product, as that's standard for hygiene and resale reasons—think about those earbuds or screen protectors.

What About Faulty or Damaged Items?

Nobody wants a dodgy charger that doesn't work or a cracked phone case straight out of the box. If your mobile accessory arrives faulty, not as described, or breaks down soon after, you're covered by the Consumer Rights Act. Here's how it works:

  • Within 30 days: You can return it for a full refund, no questions asked. We'll even cover the return postage if it's our fault.
  • Between 30 days and 6 months: We'll repair or replace it first (at no cost to you). If that doesn't fix it, you can get a full or partial refund.
  • After 6 months: You might need to show the fault was there from the start, but we'll work with you to sort it out—up to 6 years in most cases.

This lines up with UK government guidelines, where sellers have to prove the item wasn't faulty if it's within the first 6 months. We've seen from customer chats on places like Reddit that folks in the UK hate dealing with faulty tech, so we aim to make this process quick and painless.

How Do I Return Something?

Returning is simple—we don't want to make it a hassle. Just follow these steps:

  1. Contact us within your return window (14-30 days for change of mind, or as soon as you spot a fault). Email us at [your email] or use our contact form, and tell us why you're returning. Include your order number for speedy service.
  2. We'll send you a returns label or instructions. For non-faulty returns, you might need to cover the postage (we'll let you know upfront—it's usually around £3-5 for standard UK delivery). Faulty items? We'll pay for that.
  3. Pack it up safely in the original box if possible, and send it back via Royal Mail or another tracked service. Keep proof of postage, just in case.
  4. Once we get it (usually 3-5 working days), we'll inspect it and process your refund.

UK shoppers often search for "easy returns for online mobile accessories" or say to their phone "how do I return a phone charger bought online in the UK," so we've kept this super straightforward to match how people actually ask.

How and When Will I Get My Refund?

We'll refund you the full amount you paid, including the standard delivery cost (not any express shipping upgrades). Expect it back on your original payment method—like your card or PayPal—within 14 days of us receiving the item, as per UK law. No hidden fees or restocking charges here, unless the item's been damaged beyond normal handling.

From what we've learned about UK consumer habits, people expect quick refunds—around 65% want free returns too—so we process everything as fast as we can to keep you happy and coming back. If there's a delay, we'll email you straight away.

Are There Any Exceptions?

A few things we can't refund or exchange, based on standard UK rules:

  • Personalized items, like custom-engraved phone cases.
  • Sealed products you've opened, such as earbuds or cables (for health and safety).
  • Items damaged by misuse or if you've removed tags/packaging in a way that makes them unsellable.
  • Digital downloads, if we've got any (though we mostly sell physical mobile gear).

If you're unsure, just drop us a line—we're here to help.

Why Our Policy Helps You Shop with Confidence

We know from looking at UK marketplaces like eBay and Amazon that clear policies build trust and reduce those "what if it doesn't fit" worries. Plus, with online returns hitting high rates (especially for accessories), we want to stand out by being fair and flexible. This isn't just legal stuff—it's about treating you right so you tell your mates and come back for more.

If you've got questions like "refund policy for faulty screen protectors UK" or need help with a return, get in touch. We're a small team passionate about mobile tech, and we're always ready to chat. Thanks for shopping with us!